Privacy Statement
Overview
Protocols wants you to visit our website knowing that you have control over your personal information. You can browse our pages without having to tell us who you are or revealing any personal information whatsoever.
We have implemented these practices for Protocols website (http://www.protocolsllc.com) which includes content from Protocols and affiliate companies. Protocols is not responsible for the privacy practices or the content of any other websites on the Internet that are hyper-linked to or from the Protocols website. This website contains links to other websites. Please note that when you click on one of these links, you are transferred to another website that may not be under Protocols 's control. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.
Information Gathering
The Protocols website collects information primarily in the claims submission portal (https://protocolsllc.com/cportal/default.aspx) and information you provide in the fields are collected. Additional information may be gathered, including IP address and browser type used by visitors.
Sharing Information Gathered
The Protocols website is designed to give our customers and prospective customers a confidential means of gathering information about our company, services and products and for doing business with us over the Internet. In general, our site will only collect consensual data from you that will be used to service requests.
We may log general statistical information such as the domain name, IP address and browser type used by visitors to our site through a site-reporting tool that runs on our server. This information is used internally only to show activity and trends of our site usage. The log file information does not contain personally identifiable information, such as name, address, phone, etc.
We do not share any nonpublic personal information about you with non-affiliated third parties other than entities that perform business functions integral to the provision or servicing of our products or when required by law. We also do not sell any customer information to mailing lists companies or mass marketing companies. We treat our client information as confidential.
Protecting Information Gathered
Protocols uses a wide variety of computer hardware and software tools to guard system and data privacy and integrity. Protocols' computer systems are also protected by additional measures such as network routers and firewalls intended to prevent unauthorized access.
Electronic Communications
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users' privacy we provide a way to opt-out of these communications.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. These communications are not promotional in nature.
We communicate with our customers on a regular basis to provide requested services and in regards to issues relating to their account we may reply via email or phone. Certain information that may be communicated may fall under the privacy regulations of the Health Insurance Portability and Accountability Act. When communicating non-exempt protected health information, it is the sender’s responsibility to select a secure communication method. Standard public e-mail is not a secure communication method.
Secure Socket Layer (SSL) Web Pages
When our Submit a Case form asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are in a secure environment.
Security
Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses etc. may be linked to personally identifiable information.
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line.
Protocols does not use third party advertising on its website.
Protocols has security measures in place to protect the loss, misuse, and alteration of the information under our control. While measures are in place, please be aware that nothing is 100% secure and we do not claim it to be so.
Notification of Changes
If we decide to change our privacy policy, we will announce those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. This privacy statement may be modified from time to time. You may wish to visit this page periodically to review the most recent privacy statement.
Contact Information
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us:
Address
Protocols
1350 Independence St.
Lakewood, CO 80215
Telephone
(303) 825-0305
(800) 660-7573
Fax
(303) 825-0599
info@protocolsllc.com